Refund Policy – PortalVision

At PortalVision, we are passionate about providing immersive, high-quality VR gaming experiences that push the boundaries of interaction and realism. We strive to ensure that our customers enjoy every title, accessory, or service purchased through our platform. However, we recognize that there are occasional circumstances where a refund may be appropriate. This Refund Policy explains the rules, procedures, and limitations surrounding such requests.

Please read this policy carefully before making any purchase. By using our services, you agree to the terms outlined below.

1. General Policy Scope

This Refund Policy applies to all products and services sold by PortalVision that are related to VR gaming, including but not limited to:

• Digital VR games
• Physical VR-compatible games
• Virtual reality hardware and accessories
• In-game items and content
• Subscription services and memberships

All refund requests are handled individually. Approval is based on the type of item, usage status, and timing of the request. Refunds are issued to the original method of payment and may take 7 to 14 business days to reflect in your account once approved.

2. Refunds for Digital VR Games

• You may request a refund within 14 calendar days of the original purchase date.
• You must not have played the game for more than 2 hours in total.
• The digital activation key must not have been redeemed or associated with a gaming account.
• No VR content or in-game items from the purchase must have been accessed or used.
• Refunds for digital games are not available if the product has been fully or partially consumed, launched multiple times, or otherwise shows signs of extended use.
• If you experience a critical technical issue preventing gameplay, you may still qualify for a refund, provided that:
  • You report the issue within 10 calendar days of the purchase.
  • Our support team is unable to resolve the issue after reasonable troubleshooting efforts.

3. Physical VR Game Products

• The refund request is submitted within 15 calendar days of delivery.
• The item is unused, unopened, and in its original sealed packaging.
• All components, manuals, and accessories are intact and undamaged.
• A valid proof of purchase is provided.
• Refunds for opened or used physical games are not granted unless the product is defective. In such cases, contact support within 5 calendar days of receipt for exchange or refund.

4. VR Accessories and Equipment

• Refund requests must be made within 20 calendar days of delivery.
• Items must be in like-new condition, with no signs of wear or damage.
• Original packaging, cables, manuals, and certification tags must be returned.
• If defective, damaged in transit, or non-functional, notify support within 7 calendar days for replacement or refund.

5. Downloadable Content and VR Expansions

• Refunds available if requested within 7 calendar days of purchase.
• Content must not have been downloaded, activated, or used.
• Once partially used or installed, DLC is non-refundable.
• Contact support within 5 calendar days for compatibility or delivery issues.

6. Pre-Orders for VR Titles

• Cancel and request refund at least 2 calendar days before release.
• No access to early-release bonuses, pre-order content, or closed betas.
• After release and access, standard digital content policy applies.

7. In-Game Purchases and VR Microtransactions

• Final sale, but refund possible if requested within 3 calendar days.
• Content must not be used, modified, equipped, transferred, or redeemed.
• No refund after activation or partial consumption.

8. Subscriptions and VR Memberships

• Initial subscriptions refundable within 7 calendar days if unaccessed.
• Renewed subscriptions refundable within 3 calendar days if unaccessed.
• Cancellation stops future charges but may not trigger automatic refund.

9. VR Game Bundles and Promotional Packages

• Refund requests must be made within 10 calendar days of purchase.
• No component downloaded, activated, or used.
• Physical bundles must be returned complete with no damage.
• No partial refunds; full bundle non-refundable once any part used.

10. Non-Refundable Products

• Redeemed or used game codes.
• Activated VR content licenses.
• Customized or personalized hardware.
• Items marked non-refundable at checkout.
• Promotional products tied to limited-time events.

Please review your purchase carefully before completing checkout.

11. Fraud Prevention and Policy Misuse

• Refund patterns are monitored for abuse or fraud.
• Excessive or manipulative requests may be denied.
• Suspected refund fraud may lead to account restrictions or suspension.
• We reserve the right to evaluate refund request validity.

12. How to Request a Refund

• Contact support with your full name, order ID, product details, and refund reason.
• Include screenshots or error messages if related to technical issues.
• Return instructions and Return Authorization Number (RAN) provided if return needed.
• Returned items must be shipped back within 10 calendar days of authorization.
• Refunds processed within 5 business days after receipt or eligibility verification.

13. Policy Revisions

This Refund Policy may be updated periodically to reflect operational, product, or legal changes. The policy version at purchase time governs that transaction.