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Privacy Policy – PortalVision

At PortalVision, we take your privacy seriously and are dedicated to safeguarding the information you provide while interacting with our virtual reality (VR) games and associated services. This Privacy Policy outlines how we collect, use, store, and manage personal and non-personal data when you use our VR gaming applications, whether on standalone VR headsets, PC-tethered platforms, or console-based VR systems. By using our VR games and related features, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Information You Provide Voluntarily

  • Full name or user nickname
  • Email address and other contact information
  • Login credentials (username and encrypted password)
  • Date of birth (for age verification and compliance)
  • In-game profile info like avatar, display name, status
  • Messages via chat, feedback, or support
  • Participation in surveys, beta programs, contests

b. Automatically Collected Information

  • Device info (headset model, platform, hardware specs)
  • Operating system and software version
  • Game session logs: playtime, performance metrics
  • Motion tracking data (controller position, gaze, etc.)
  • In-game actions, achievements unlocked
  • IP address and approximate location
  • Crash reports and system errors

c. Transactional Information

  • Purchase history and transaction IDs
  • License activation and redemption codes
  • Purchase timestamps and payment methods (no card storage)
  • Region and language settings

2. How We Use Your Information

  • Create and personalize your account and profile
  • Process purchases, verify licenses, deliver content
  • Store game progress and preferences
  • Provide technical support and resolve issues
  • Improve game performance and deliver updates
  • Monitor gameplay to detect cheating or misuse
  • Enforce terms, user agreements, and community rules
  • Send notifications (administrative/promotional with consent)
  • Analyze trends for design and feature improvements

3. Legal Basis for Data Processing

  • Consent for marketing and beta programs
  • Contractual necessity to provide services
  • Legal obligations compliance
  • Legitimate interests like analytics and fraud prevention

4. Sharing Your Information

a. Service Providers

We share data with trusted third parties who assist in:

  • Cloud hosting and storage
  • Payment processing
  • Customer support systems
  • Crash analytics and performance monitoring
  • Marketing and notification services

b. Legal and Regulatory Disclosures

We may disclose data to comply with legal requests or protect rights and safety.

c. Business Transactions

Data may be transferred in cases of mergers, acquisitions, or reorganizations.

5. Data Retention

We keep your data only as long as needed based on account activity, legal requirements, support needs, and operational reasons. Afterwards, data is securely deleted or anonymized.

6. Data Security

  • End-to-end encryption for sensitive data
  • Secure storage and access control
  • Role-based permissions and authentication
  • Regular security audits and vulnerability patching
  • Internal policies limiting data access

Users are encouraged to use strong passwords and enable two-factor authentication.

7. Your Rights and Choices

You may have rights including:

  • Accessing your personal data
  • Correcting inaccuracies
  • Requesting deletion
  • Restricting or objecting to processing
  • Data portability
  • Withdrawing consent

Contact our privacy support to exercise these rights. Verification may be required.

8. Children’s Privacy

Our VR games target users above the legal age. We do not knowingly collect data from children without parental consent and will delete unauthorized data promptly.

9. Cross-Border Data Transfers

Your data may be processed internationally with safeguards to ensure protection under applicable laws and privacy frameworks.

10. Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Save preferences
  • Manage sessions
  • Analyze user behavior
  • Personalize content

You can manage cookies via your device or browser settings. Disabling cookies may affect functionality.

11. Changes to This Policy

We may update this policy as needed. Changes will be marked with revision dates and notified via in-game messages. Continued use indicates acceptance.

12. Contact Information

If you have questions or concerns, please contact our privacy team. We are committed to protecting your rights and resolving issues promptly.