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Data Protection Policy for PortalVision

1. Introduction

This Data Protection Policy outlines our commitment to protecting your personal data when you engage with our virtual reality (VR) games, services, platforms, and related experiences. VR gaming offers immersive, interactive environments that often rely on advanced technologies and real-time data processing. We are fully committed to handling your data responsibly, securely, and transparently, whether you explore digital worlds, participate in multiplayer sessions, or use companion apps.

2. Scope of This Policy

This policy applies to all users of our VR games, applications, platforms, websites, and related digital services. It covers data collected when you register an account, play games, interact with other users, use VR hardware, submit feedback, or contact support. It applies regardless of device type, including standalone VR headsets, PC-based systems, or connected consoles.

3. Types of Data We Collect

  • Account Data: Username, email, encrypted password, region, language preferences, profile settings.
  • Gameplay Data: Progress, achievements, session history, avatar details, in-game purchases.
  • Device and Technical Info: IP address, headset type, tracking input, controller usage, system metrics, OS, hardware IDs, crash logs, telemetry.
  • Spatial Interaction Data: VR movement, gestures, orientation, input behavior.
  • Purchase and Payment Info: Payment method (excluding full card details), transaction IDs, product IDs, timestamps, digital license status.
  • Communication Data: Messages, forum comments, reports, player/support interactions.
  • Voice Data: Temporary voice data if voice chat/control is used.
  • User Preferences and Feedback: Surveys, ratings, community participation, beta reports.

4. How We Collect Data

  • Account registration and profile management.
  • Automatic in-game activity tracking.
  • Device connection and system settings.
  • Voluntary feedback and community events.
  • Support communications.

Optional data sharing is enabled only with your permission.

5. Why We Use Your Data

  • Load profiles, save progress, enable multiplayer.
  • Adapt gameplay to hardware and controls.
  • Optimize motion tracking and responsiveness.
  • Monitor fair play, detect cheating, enforce guidelines.
  • Manage purchases, licenses, refunds.
  • Analyze crash logs, fix bugs, improve stability.
  • Provide support and respond to inquiries.
  • Gather anonymous gameplay data for development.
  • Fulfill legal compliance obligations.

No automated decision-making or profiling without explicit consent.

6. Legal Grounds for Data Processing

  • Contractual necessity to provide services.
  • Legitimate interests to improve and protect services.
  • Consent for optional features and marketing.
  • Legal obligations and compliance.

You may withdraw consent anytime for voluntary features.

7. Data Retention

  • User accounts: retained while active, archived or deleted after inactivity.
  • Gameplay history: kept during game use, deletable on request.
  • Transaction records: kept 5–7 years for legal purposes.
  • Support logs: stored temporarily, then deleted or anonymized.
  • Motion/tracking data: temporary or anonymized for analytics.

We securely delete or anonymize data when no longer needed.

8. Data Security

  • Encryption during transmission and storage.
  • Secure servers with monitored access.
  • Restricted data access to authorized personnel only.
  • Employee data protection training and confidentiality.
  • Incident response plans and breach notifications.

We continuously update security measures to safeguard data.

9. Data Sharing

  • Platform partners (VR hardware and storefronts).
  • Payment processors for transactions and refunds.
  • Technical service providers (hosting, analytics, crash reports).
  • Customer support contractors.
  • Legal authorities as required by law.

Third parties must adhere to strict data handling policies.

10. International Transfers

Transfers outside your country comply with data protection laws via contractual safeguards, encryption, and regulatory compliance.

11. Your Rights

  • Access your personal data.
  • Correct inaccurate data.
  • Request deletion subject to exceptions.
  • Restrict processing.
  • Object to specific processing.
  • Data portability.
  • Withdraw consent for consent-based processing.

Contact our privacy team to exercise these rights.

12. Children’s Privacy

Our VR games are intended for users above the legal age. We do not knowingly collect data from children without verified parental consent and promptly remove any such data.

13. Changes to This Policy

We may update this policy periodically. Significant changes will be communicated via in-game notifications or account messages. Continued use indicates acceptance.

14. Contact Us

If you have questions or concerns about this policy or your data, contact our privacy team via your game account interface or customer support. We are committed to protecting your rights and data responsibly.